Terms of Delivery

Updated 10th of May 2021 


Santa Claus Reindeer Ltd. (Business Identity Code: 2558983-5 Address: Körköntie 12, 97110 Rautiosaari, Finland) sells products to companies and private persons. These terms of delivery are applicable to ordering products on the online store and to similar deliveries. 

These terms apply from 7th of May 2021. We can change the terms unilaterally if needed, therefore we ask you to acquaint yourself with our terms of delivery always before ordering products on our online store. 

Products and prices

Features and prices of each product on the online store are presented in connection with the product presentation of them. We reserve the right to change prices and delivery charges. We ask you to check the prices in the virtual shopping cart at check out before you accept the order. The product prices are presented including value added tax (VAT 24 %). When ordering outside of EU the product prices will update to exclusive of VAT in the virtual shopping cart and check out. 

In case a product or a certain size of a product has run out, you can join the waiting list and you will receive an announcement via email, once the product is available again. A user account will be created for the email given for the waiting list. 

 Delivery charges

Delivery charges depend on the product itself (weight, size, packaging) and chosen shipping method and the costs will be added to the grand total of the order. The delivery charges include shipping and packaging costs. You can see the delivery charges of your order in the virtual shopping cart before you accept the order.

Ordering and contract

You can order products on our online store by moving products into the shopping cart and by confirming the order and by paying for the content of the shopping cart in the payment service. We require you to acquaint yourself with the current and valid terms of delivery, when you order from our online store. The order you accept and we confirm, is obligatory and causes a contract between us including these terms of delivery, with the only exception being the cancellation right, which is  later explained. 

Payment and payment methods

Paytrail operates as the payment service provider of our online store. 


Payment intermediation service implementor and payment service provider is Paytrail Ltd. (2122839-7) in cooperation with Finnish banks and credit institutions.  Paytrail Oyj will be shown as the payee on the bank statement or card invoice and will forward the payment to merchant. Paytrail Ltd. has a payment institution license. In cases of reclamation we ask you to firstly contact the product supplier. 

Paytrail Oyj, Company identity code: 2122839-7

Address: Innova 2 Lutakonaukio 7

40100 Jyväskylä Telephone: +358 20 718 1830 www.paytrail.com

Payment methods of Paytrail:

• Online Bank Payment: Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma

Säästöpankki, POP Pankki, Aktia, Handelsbanken, Ålandsbanken and S-Pankki

• Card payment: Visa, Visa Electron, Mastercard and American Express

• Mobile payment: MobilePay

After a successful order, an acknowledgement of order will be sent to you via email. Please make sure your email is spelled correctly in the order. The acknowledgement of order will also confirm the selected method of payment. 

If we were not, due to an unexpected reason, able to confirm your order, we would contact you via email as soon as possible. 


We will deliver your order with the method of delivery you have chosen in the order from the available options of delivery mentioned on our website.

When ordering in Finland, Posti or Matkahuolto will be responsible for delivery. GLS group will be responsible for international orders.

Currently, we ship to the following countries:

  • Austria
  • Belgia
  • Bulgaria
  • Chezh Republic
  • Croatia
  • Cyrpus
  • Denmark
  • Estonia
  • Finland
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxemburg
  • Malta
  • Netherlands 
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

Cancellation right and terms of return 

According to Finnish Consumer Protection Act, consumer customers have the right to cancel order by informing us of it not later than within 14 days of reception of the product. 

Notification of cancellation must be done clearly for example using a cancellation form, to our email address mentioned below or with written notification attached to the returned product.

The products you return must be in their original packaging, unused and properly packaged for the return delivery. If the returned products have been used against the duty to exercise proper care according to law, the company has the right to charge the diminished value up to the products full price and the return costs. 

If the transaction will be cancelled, the product must be returned to the return address mentioned below without any delay and not later than within 14 days of making the cancellation notification. The person returning the product must on demand prove that the product has been returned within the time limit, for example by presenting a return receipt. 

Attach your name, address and the order number to the return package when you return your product. 

We will accordingly return the money payed of the order to the original payment method according to Consumer Protection Act. 

Address of Return (Posti)

Non-pick-up of product without return notification is not a return of the product. Customer must consider the storage periods of pick-up points. If the package will not be picked up within the storage period, the package returns to the sender. We will charge delivery costs of all unpicked-up packages. If you want us to resend your unpicked-up package again, please contact our customer service at: shop@santasreindeershop.com

Without contact, the unpicked-up orders will be compensated and the delivery costs will be reduced of the compensation. 

Returns outside Finland: Please, first contact our customer service shop@santasreindeershop.com  and we will provide you with detailed instructions.


A product is possible to be exchanged to another product of the same price. Let us know your wish for exchange in the return notification. You can send the product to be exchanged following the instructions above. Please notice, that we will not reserve the exchanged product in advance. In case the product you had wished for is out of stock when we receive your return shipment, we will process it as returned product. You will receive a notification of new shipment or refunding via email. 

Revisio of shipment, faults and problematic situations 

Please check your order right after the delivery. If a product is missing or damaged during shipment or it does not match you order or is faulty, inform us to our customer service as soon as possible and not later than within 14 days. We can then agree how to correct the fault. In consumer trade concerning faults, we follow the imperative regulations of liability for defects in Consumer Protection Act. 

Customer service

Our personnel will help you with the questions about orders when needed. Please contact: shop@santasreindeershop.com

Limit of liability

Santa Claus Reindeer Ltd. is not liable for order, delivery or product related or anything caused by any previously mentioned direct or indirect or other accident or damage other than what is prescribed by imperative stipulation in Consumer Protective Act or has been prescribed by other imperative legislation. 


We primarily aim to settle possible disagreements concerning your orders. Please, firstly contact our customer service to settle the matter. If the disagreement concerning trade agreement cannot be settled by negotiation between the parties, consumer can bring the case before Consumer Disputes Board (www.kuluttajariita.fi) Before bringing the case before Consumer Disputes Board the consumer must contact consumer advisory service of magistrates (www.kuluttajaneuvonta.fi).